1. Returns. We allow returns for refund only. We do not allow exchanges. For items purchased online, returns are accepted within 30 days from the delivery date. To initiate a return, please contact us at info@luxxemoissanite.com to obtain a return authorization. Be sure to include the item's order number and reason for your return. Returns that are shipped without authorization may not be accepted. Please allow up to 10 business days for your refund to be processed once we receive your return.

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2. Return Shipping. Return authorization for items shipped in error, or items being returned because they are defective or damaged, will include a pre-paid shipping label. Return shipping on items returned for other reasons will be paid for by the customer. 

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3. Eligible Items. Clearance items, Final Sale items, Special Order items or Custom Products are not eligible for return. We reserve the right to refuse and return, at management's discretion, if the item does not meet the criteria set forward in this policy.

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4. Condition of Items. Except for items that were damaged when purchased, items may be "open box" but must be in

used, undamaged, and complete with all original packaging. All certification documents must also be returned.

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5. Form of Payment. Refunds, if issued, will be issued in the original form of payment unless otherwise stated. If the original form of payment is unavailable, store credit or company check may be issued at our discretion.

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If you have any questions about this return policy, please contact us at: info@luxxemoissanite.com

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